Need help? Email us to create your order for you at info@spartygirl.com

FAQS

Reach out to us at info@spartygirl.com. Our business hours are Monday through Friday, 9 AM to 5 PM (EST). We will do our best to get back to you within 48 hours.

SPArty Girl does not accept returns of its Subscription packages or Products. However, if a Subscription package or Product you received was damaged or incomplete, please email SPArty Girl Customer Care Team at info@thespatreatment.ca for resolution. 

Resolution may include shipment of a replacement Subscription package or Product, an extension of your Subscription or similar corrective actions. To the extent, SPArty Girl may, in its sole discretion, choose which resolution method to use.

If you've subscribed to our seasonal subscriptions, please log into your customer account and click on My Account. You'll see when your next Box is scheduled to ship and can also cancel your Subscription. You can stop shipment up to 14 days before the ship date using this functionality. If you've paid upfront for your Subscription, please log into your customer account and click on Manage Subscriptions. You will see when your next Box is scheduled to ship and can also cancel your SPArty Girl subscription. You will be refunded the purchase price of the boxes that you have not yet received and will forfeit any prepaid discount. If you have any trouble logging into your account, please contact info@spartygirl.com. 

Subscribe to our mailing list and be the first to get updates on products and offers, as well as new offerings. You can also follow us on Facebook @SPArty Girl and Instagram @officialspartygirl.

You'll find an unsubscribe link located at the bottom of your emails. Reach out to info@spartygirl.com for further assistance.

Navigate to the product page. Click the 'add to cart' button to add your SPArty Girl shopping cart and proceed through checkout.

Subscription boxes will be shipped the 10th of every month (Business day of the week). Seasonal box cut-offs are these following dates or until we sell out

Winter: February 10th

Spring: May 10th

Summer: August 10th

Fall: October 10th

We have a certain number of boxes to sell each season, and when they sell out, you can no longer order, but please feel free to order from our shoppe to customize your package. 

We are required to collect the Ontario Sales Tax at the rate of 13%. 

On occasions where a coupon is available, each coupon code may be redeemed once per customer and must be applied at checkout. Coupons are not transferable and are not redeemable for cash. Only one coupon code can be applied at checkout. Coupons cannot be applied to future shipments of existing subscriptions. SPArty Girl reserves the right to discontinue a coupon at any time. If you have any questions regarding applying for a discount, email us at info@spartygirl.com.

After you submit your order, you'll receive an email with your order confirmation. Once your order ships, you'll receive another email with tracking information. If you need further assistance, email us at info@spartygirl.com. 

As long as the order has not shipped, you can change or cancel your order by emailing us at info@spartygirl.com. We'll do everything we can to accommodate your request.

All personal and financial information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

Our shipping facility is located in Mississauga, ON.

No, sorry as of right now we are only offering shipping within Canada.

Seasonal boxes range from:

Winter November 1st to February 28th

Spring March 31st to May 31st

Summer June 1st to August 31st

Fall September 1st to October 31st

On the 15th of each month and the last business day of the month, subscription boxes will be shipped out to you.

Please allow for 3-14 business days for your seasonal boxes to be delivered to you.

Please allow for 3-7 business days for your seasonal boxes to be delivered to you.

If your order did not arrive, please contact info@spartygirl.com with your tracking information within two weeks of placing your order. If you notify us past the two-week timeframe, we will not be able to track your package or offer a replacement or refund. If the wrong address